Shehab comes with 17 years of extensive experience in customer happiness & operations management, customer journey design & implementation, strategic planning & execution, business transformation & governance model, people Management, talent management & leadership.
Shehab is experience of global leadership at scale in different industries (Telecommunication, Logistics , Supply chain, E-commerce & Fin-Tech, focus on the whole customer life cycle.
Shehab joined Vodafone Group Shared Services in 2007 where he had different roles among which was leading scaled operations, Vodafone AUS, NZ, Qatar & UK Offshore operations and partner management.
Shehab joined Aramex Egypt Transportation, Logistics, Supply Chain and Storage in 2018 managing the whole customer life cycle for B2B & B2C since the on-boarding until churn by building a contact strategy which includes all the stakeholders applying the RACI model with agreed service level for each stage in the customer life cycle generating multiple continuous improvement & cost optimization initiatives and ensuring tangible savings from operational plans as multiskilling.
Shehab joined Homzmart E-commerce a One-Stop-shop platform specialized in home goods and furniture sector through visual content technologies in 2020 as VP of customer operations.
Shehab joined Moneyfellows Fintech company trusted & convenient Money Circles in 2021, his role entailed being the primary responsible all customer journey design for our strategic objectives with full accountability of performance management, people management and customer experience, overall relationship to ensure the implementation of the B2B & B2C customer happiness strategy, also design and implementation of a clear top level engagement and governance strategy including regular partner review forums. offer first class communication skills and ability to translate strategy into actions, change operating models and improve overall customer experience.
Shehab controlled overall CH budget and oversee 350 FTE staff, with C-level/board advisor on business excellence initiatives; shaping top-tier decisions & responsible for the new customers still being a loyal customers